Managed IT Support for Christchurch Businesses
Proactive, plain English IT support for small and growing teams, without the cost of an in-house IT department
Support Without an IT Department
Most small and growing teams do not need a full time IT person. They need their systems kept secure, backed by someone who knows the environment and answers when something needs a decision. We provide structured IT support for Christchurch businesses that want reliable systems without the overhead of an internal IT team.
Support is delivered to an agreed scope with clear response expectations, so both sides know what to expect. We focus on fixing the cause of problems so the same issues stop coming back.
What Our Consulting Retainer Includes
- A monthly security and health check, with a written summary so you can see what is being watched
- Multi-Factor Authentication and Conditional Access kept correct as your team changes
- Unlimited reasonable advisory access, a person to check with before you buy or change something
- A monthly pool of change-hours for minor changes such as new users, permission changes and licence assignments, with unused hours rolling over to a cap
- Acknowledgement of new requests by the end of the next business evening, Monday to Friday
The full inclusions and exclusions are set out on our support terms page.
Pricing
The Consulting Retainer is $150 per month plus $55 per user, plus GST, with a minimum of $250 per month. A one to two person team sits at the minimum, and a five person team is $425 per month +GST. It is month to month with no lock in, and either side can end it with 30 days' written notice.
Microsoft 365 and other third party licences are billed separately at cost. See the packages page for one-off projects such as Microsoft 365 setup or cloud migration.
What It Is, and What It Is Not
This is proactive, scheduled support, not a 24/7 helpdesk. Your team handles its own day to day, and we are the layer above: keeping the environment secure, well maintained and documented. It does not include same-day cover.
Larger jobs such as migrations, backup and disaster recovery, device management, major incident recovery and integrations are scoped and quoted separately. After hours support options can be agreed as part of your arrangement.
Where We Work
We are based in Canterbury, with our core area covering Christchurch, Rangiora, Kaiapoi and the surrounding region. Support can be delivered remotely, which lets us work with businesses elsewhere in New Zealand, and we can arrange on-site visits when needed.
Setting up Microsoft 365 properly is often the first step. See our Microsoft 365 setup and migration service.
Common Questions
How much does managed IT support cost in Christchurch?
Our Consulting Retainer is $150 per month plus $55 per user, plus GST, with a minimum of $250 per month. For example, a five person team is $425 per month +GST. It is month to month, so there is no lock in contract.
Is this a 24/7 helpdesk?
No. It is proactive, scheduled support with new requests acknowledged by the end of the next business evening, Monday to Friday. It does not include 24/7 or same-day cover, and we are upfront about that. After hours options can be agreed separately.
What is not included in the monthly fee?
Migrations, backup and disaster recovery, device management, major incident recovery and integrations are scoped and quoted separately. The support terms page lists the inclusions and exclusions in full.
Do you support businesses outside Christchurch?
Yes. We are based in Canterbury and work with businesses across New Zealand, remotely where that makes sense, with on-site visits arranged when needed.
How do I get started?
Book a free IT assessment. We review your current setup, answer your questions and give you clear recommendations, with no pressure to sign up.